Verify that the all the necessary DLL's are found by your application and that your project configuration properties are correct.What to do when callbacks aren't being triggered: If you receive this error and are using a JWT, your JWT is invalid. The user account does not support the SDK. The key or secret to authenticate is wrong. The key or secret to authenticate is empty. IAuthServiceEvent's onAuthenticationReturn callback reports the results of an authentication attempt: This event has callbacks for authentication specifically. Participants who join the meeting before the start are in the waiting room.Īnother important event to listen for is the IAuthServiceEvent.
Meeting is open and participants can join the meeting. Meeting is locked to prevent the further participants to join the meeting. This is likely a network issue, however this can be related to an invalid JWT. If this happens right when the user joins, it is likely there is an issue with how the user is being authenticated If this is happening after having left a meeting and joining a new one, the user is likely still present on the participant list of the previous meeting and has not yet been removed. If the user is not the host the host will have to join and start the meeting first. Try signing the user into Zoom first, then join with meeting number and password to begin troubleshooting. If you are receiving this but the user trying to join is indeed the host, there is likely a user authentication issue. Waiting for the host to start the meeting. If it is being triggered, check the status it is reporting: MeetingStatus If you have attempted to join or start a meeting, but something unexpected happened, first check to see if the IMeetingServiceEvent callback onMeetingStatusChanged is being triggered. There are several event interfaces that will help with troubleshooting: IMeetingServiceEvent, IMeetingConfigurationEvent, IAuthServiceEvent, and IMeetingParticipantsCtrlEvent. Similar to how IMeetingService is used to perform meeting actions, IMeetingServiceEvent is used to listen to the outcome of those actions. The most useful troubleshooting tool for meetings in the SDK are the event interfaces. Below are some tips for finding the root cause of the issue. There are a variety of scenarios that may prevent a user from being able to join a meeting.
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